Effective Date: May 26, 2025
Last Updated: May 26, 2025
This Privacy Policy explains how The OnCall Bot (“we”, “our”, or “us”) collects, uses, shares, and protects your personal information when you interact with our website or virtual assistant platform. By using our services, you agree to the terms of this policy.
1. 📋 Information We Collect
We may collect the following types of information:
- Personal Information: Name, email address, phone number, IP address, or any other information you voluntarily provide.
- Chat Data: The content of your conversations with the bot, which may include details related to dental symptoms or inquiries.
- Device and Usage Data: Information about your browser, device type, pages visited, time spent, and interaction data.
We do not intentionally collect Protected Health Information (PHI) under HIPAA. If you believe you have shared sensitive data, we recommend contacting a licensed dental professional directly.
2. 🛠️ How We Use Your Information
We use the data we collect to:
- Respond to your questions and improve chatbot performance
- Monitor system performance and detect misuse
- Improve our services and user experience
- Communicate administrative updates (e.g., policy changes)
We do not use your information for automated decision-making that produces legal effects or similarly significant outcomes.
3. 🔁 Sharing of Information
We may share data only in the following limited situations:
- Service Providers: Third-party vendors who assist with technical operations (e.g., hosting, analytics)
- Legal Requirements: When required by law or in response to valid legal requests
- Business Transfers: In the event of a merger, acquisition, or asset sale, your data may be transferred
We do not sell or rent your personal data to third parties for marketing purposes.
4. 🍪 Cookies and Tracking Technologies
We may use cookies or similar technologies to enhance your user experience, measure traffic, and understand usage trends. You can modify your browser settings to decline cookies, though this may impact functionality.
5. 🔐 Data Security
We implement appropriate technical and organizational measures to protect your data. However, no method of transmission over the internet is 100% secure. We encourage you to avoid submitting sensitive personal or health information via the chatbot. After each chat the information contained within that chat is destroyed and not maintained.
6. 🌍 International Users
Our services are intended for use in [United States or relevant jurisdiction]. If you access the bot from outside this region, be aware that your data may be transferred to and processed in the U.S.
7. 👤 Your Privacy Rights
Depending on your jurisdiction, you may have rights such as:
- Access to your personal data
- Request correction or deletion
- Object to processing
- Withdraw consent
To exercise any of these rights, please contact us at support@theoncallbot.com.
8. 👶 Children’s Privacy
The OnCall Bot is not intended for children under the age of 13. We do not knowingly collect personal data from minors. If you believe we have collected information from a child, please contact us immediately.
9. 🔄 Updates to This Policy
We reserve the right to modify this Privacy Policy at any time. Changes will be posted with an updated “Effective Date.” Continued use of our services after such updates constitutes your acceptance of the revised policy.
10. 📬 Contact Us
For questions, concerns, or to exercise your data rights, please contact:
The OnCall Bot
Email: support@theoncallbot.com
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